So many of the soft skills that I teach to new Customer Service Representatives relate to other relationships in life. I’m always trying to be a better husband and a better father, so as I teach my current class about these soft skills I couldn’t help but reflect on how ...

What do you do when you don’t feel like going to church? I struggled with this Sunday afternoon.  I was supposed to lead singing, but I didn’t feel like my heart was in the right place. I just finished a hard conversation that left me hurting.  At that moment I ...

Remember what life was like without any kids?  I can almost not imagine how things were before Ella and Pax were born.  I’m not talking about how easy it was to go somewhere without having to pack a diaper bag, stroller, carry on suitcase full of changes of clothes and ...