So many of the soft skills that I teach to new Customer Service Representatives relate to other relationships in life. I’m always trying to be a better husband and a better father, so as I teach my current class about these soft skills I couldn’t help but reflect on how ...

I’m the type of dad who likes to get things done.  And if there’s a problem, I’m going to come up with some sort of solution to fix it, temporarily or permanently.  Even if it doesn’t get an A+ for style.  My wife on the other hand would probably rather ...

It’s a bird!  It’s a plane!  It’s Super Daddy! At least that’s how my son and daughter see me!  As Super Daddy, I can lift anything, fix anything, do anything.  I can launch Ella and Pax into outer space and catch them when they come flying back to earth. I’m able to pedal ...

Saturday mornings are meant to be fun.  In fact, it’s one of the Ten Commandments (O.K. maybe I’m twisting Scripture there just a bit) Sometimes it just takes a little more determination to have a good time than others. This past weekend we went to the Rocky River for a ...

What do you do when you don’t feel like going to church? I struggled with this Sunday afternoon.  I was supposed to lead singing, but I didn’t feel like my heart was in the right place. I just finished a hard conversation that left me hurting.  At that moment I ...

Remember what life was like without any kids?  I can almost not imagine how things were before Ella and Pax were born.  I’m not talking about how easy it was to go somewhere without having to pack a diaper bag, stroller, carry on suitcase full of changes of clothes and ...